Shop Policies

Return, Refund & Cancellation Policies

Returns and exchange details

I gladly accept returns with the exception of custom or personalized orders.

I hope you love your purchase, but I do understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to me for a full refund less any shipping charges. Returns must be sent back within 14 days of receiving the item. [i.e. If you received your order on the 1st of the month, it would need to be delivered back on to me by the 15th.]


Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to me in original packaging and in the condition they were received or may not be eligible for refund. I cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.

Cancellations

I am unable to accept cancellations, but please contact me if you have any problems with your order.

Shipping Policies

In Stock Items

All orders will be mailed through USPS unless requested otherwise. Please contact me at the time of your order if you would prefer other shipping options. Items are shipped within 1 business day of purchase unless an order was made on weekends or holidays. Then it will be mailed the next available business day. Insurance will be included in the shipping cost for the amount of the items and tracking will be provided. Additional services such as signature confirmation will be an added cost.

Custom Orders

Processing time for custom orders will vary depending on my current workload and/or how complex your order is. All custom orders and processing time will be discussed during the consultation. Once the order is completed it will be shipped on the next available business day. Insurance will be included in the shipping cost for the amount of the items and tracking will be provided. Additional services such as signature confirmation will be an added cost.